Last Updated: May 31, 2024

Welcome to Shuttle and thanks for using our service. We're a Dutch company (Shuttle Storage B.V.), registered under Dutch chamber of commerce number 64358798, headquartered in Maastricht.

Being headquartered in the European Union we take privacy very seriously and needless to say are GDPR compliant. If you want to learn more about what GDPR entails, please click here.

These Terms of Service ("Terms") apply to your use of Shuttle's website, products, and services. Please read them carefully and let us know if you have any questions.

By using Shuttle, you agree to be bound by these Terms. If you're using Shuttle on behalf of an organization, you agree to these Terms on behalf of that organization.


All content on Shuttle is protected by intellectual property laws. You'll find a few different types of content on our service.

Your files

You can back up, host, store, and share your own files on Shuttle. The materials you upload to Shuttle are yours and yours alone. You give us permission to use that material solely to do what's necessary to provide our services, including storing, displaying, reproducing, and distributing those materials. We don't sell the files you store with us to third parties, and we don't use them for advertising purposes. We can disclose your files only in the limited circumstances described in our Privacy Notice.

Your responsibilities

Your use of our services must comply with our Terms and applicable Shuttle policies, as well as applicable law, including export control laws and regulations, privacy laws, intellectual property laws and other third party legal rights. You are solely responsible for the development, content, and use of the files you upload to Shuttle and you assume all risks associated with them, including intellectual property or other legal claims. By storing files with Shuttle, you represent that you have all necessary rights to store, use and, if applicable, publicize that material, and that doing so does not conflict with, violate or misappropriate any third party legal rights, conflict with licenses you've granted to others, violate any applicable law or regulations, or any of our Terms or applicable Shuttle policies. Our services will allow you to share your files with others, which is in your sole control and discretion. You are responsible for taking appropriate steps to secure and protect your account and your files, such as setting up and maintaining the proper configuration and use of our services, as well as using encryption to protect your files from unauthorized access when and if applicable. Please be careful about what files you choose to share. Shuttle doesn't actively monitor the files you upload, download or share. However, we reserve the right, in our sole discretion, to remove files you store with Shuttle and/or suspend your access to your account in the event we become aware that your use of our services or files violate any of Shuttle's Terms or applicable policies, or any applicable law and/or regulations, such as copyright infringement, we learn the material is patently unlawful, we learn the material is malware or supports the distribution of malware, etc. We assume no liability for any content that you or anyone else stores with Shuttle. All of the information that you provide as part of the account registration and setup, and on-going use of the account, is accurate, complete and authorized by the account holder.

Shuttle's content and brand features

Shuttle is protected by copyright, trademark, and other laws. Shuttle gives you a personal, worldwide, royalty-free, non-assignable, and non-exclusive license to use the software we provide you to use our service. This license is for the sole purpose of enabling you to use Shuttle as permitted by these Terms. If you violate these Terms, we may terminate this license. All rights to Shuttle, except third-party content, are the exclusive property of Shuttle and its licensors. Nothing in these Terms authorizes you to use any of Shuttle trademarks, logos, domain names, or other distinctive brand features except as otherwise permitted by law.

Prohibited activities

Shuttle strives to maintain a great service. To that end, we require you to comply with certain limitations, and we may suspend or terminate your account if you use our service in a manner that violates our Terms or applicable policies, including but not limited to the following:

  • violate any laws, regulations, ordinances, or directives.
  • do anything threatening, abusive, harassing, defamatory, tortious, or invasive of another person's privacy.
  • harass or abuse Shuttle personnel or representatives or agents performing services on behalf of Shuttle.
  • store or use our services in any way, including by hosting or sending files, in support of malware, phishing, spam, and similar activities.
  • interfere with the proper functioning of any software, hardware, or equipment on Shuttle.
  • engage in any conduct that inhibits anyone else's use or enjoyment of our services, or which we determine may harm Shuttle or our users.
  • monitor or copy any material on Shuttle, either manually or through automated means (i.e., scraping), without prior written consent from Shuttle.
  • circumvent, or attempt to circumvent, storage space limits or pricing.
  • use the Shuttle system in a manner inconsistent with its intended manner or purpose.

Our rights

We're always working to improve Shuttle and make our services better, so we do reserve some rights. In our sole discretion, we may, at any time, with or without notice, change, eliminate or restrict access to our services, and modify, suspend, or terminate a user account. If you stop paying for our service or violate any of our Terms or applicable policies, we reserve the right to suspend or terminate your account and may delete your data. Shuttle is not liable for any damages as a result of these actions.

Beta services

We sometimes release products and features that we're still testing and evaluating (“Beta Services”). Beta Services are labeled “alpha,” “beta,” “preview,” “early access,” or “evaluation” (or with words or phrases with similar meanings) and may not be as reliable as Shutle's other services. Beta Services are made available in part so that we can collect user feedback, and by using our Beta Services, you agree that we may contact you to collect such feedback. Beta Services are confidential until official launch. If you use any Beta Services, you agree not to disclose any information about those Services to anyone else without our permission.

Other sites and services

Shuttle may contain links to websites, services, and advertisements that we neither own nor control. We don't endorse or assume responsibility for any third-party sites, information, materials, products, or services.


Our Privacy Policy and Data Processing Agreement governs our collection and use of your personal information. Please review those provisions, too. You represent to us that you have provided all necessary privacy notices and obtained all necessary consents. You are responsible for the storage and use of your files in accordance with applicable data privacy laws.


We take the security of Shuttle very seriously. For more information about our security measures, see our Privacy Policy.


Shuttle is only for users 13 years old and older. If we become aware that a child under 13 has created an account, we will terminate that account.

Using Shuttle in an organization

If you set up Shuttle for a business, organization, or other group, you must operate your account consistent with your group's policies. If you are using a Shuttle service set up by a group administrator, that administrator may be able to access, restrict, terminate, or remove information from your Shuttle account.

Account creation and access

When you create a Shuttle account you will be required to set your account credentials, an email address and a password that you choose. You are responsible for accurately maintaining and safeguarding your account credentials, to log in to your account and access your files you will be required to provide valid account credentials. Shuttle is under no obligation to provide you access to your account or your files if you are unable to provide the appropriate account credentials.

Service cancellation and account deletion

You can cancel your Shuttle service and delete your Shuttle account any time you'd like by simply signing in to your account. To cancel your Shuttle service, you will be required to log in to your account and delete all of your files stored on our system. If assistance is needed to cancel your service and delete your account, please contact us as [email protected]. When you cancel your Shuttle service, we will no longer bill you for the Shuttle account you have canceled, except for past due amounts. Your canceled account information will remain accessible unless you delete your account. When you delete your account, your account information (email address, for example) will be removed from our active system and you will no longer be able to access your account.


Shuttle is provided "as is" without any warranties, express or implied. Except where otherwise prohibited by law, Shuttle disclaims all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent allowed by law, Shuttle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (A) your access to, use of, inability to access, or inability to use Shuttle; (B) any third party conduct or content on Shuttle, including any defamatory, offensive, or illegal conduct of third parties; or (C) any unauthorized access, use, or alteration of your content.

Arbitration and opt out

We'd like to resolve any disputes fairly and quickly. Toward that end, if you have any issue with Shuttle, please contact us at [email protected] and we'll work with you in good faith to try to resolve the matter. If we can't solve the dispute informally, you and Shuttle agree to resolve any claim against each other through final and binding arbitration, including claims against Shuttle affiliates, officers, directors, employees and agents, and Shuttle affiliates' officers, directors, employees and agents. You and Shuttle agree to submit the dispute to a single arbitrator. The arbitrator will decide whether a dispute can be arbitrated. If you opt out of the arbitration agreement (as provided below), or if the arbitration agreement is found to be unenforceable, you agree to resolve any claim you have with Shuttle exclusively in Dutch court. Nothing shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the services. To the extent permitted by law, you agree to file any claim you may have against Shuttle within one year after such claim arose. Otherwise, your claim is permanently barred.

Class action and trial waiver

You and Shuttle agree that each party may bring disputes against the other only in an individual capacity and not on behalf of any class of people. You and Shuttle agree not to participate in a class action, a class-wide arbitration, claims brought in a representative capacity, or consolidated claims involving another person's account. You and Shuttle agree not to combine a claim subject to arbitration under this agreement with a claim that is not eligible for arbitration under this agreement. You and Shuttle agree to waive the right to a trial by jury for all disputes.

Your right to opt out of arbitration

You may opt out of the agreement to arbitrate. If you do so, neither you nor Shuttle can require the other to participate in an arbitration proceeding. To opt out, you must notify Shuttle within 90 days of the date that you first agreed to these Terms. Your written opt-out notice must include (1) your name and residence address; (2) the email address associated with your account; (3) a clear statement that you want to opt out of this arbitration agreement; (4) date sent, and (5) your signature. You can opt out online by sending an email with the above information to: [email protected].


You agree to indemnify, defend, and hold harmless Shuttle from and against all liabilities, damages, and costs (including settlement costs and reasonable attorneys' fees) arising out of any claim by a third party against Shuttle and its affiliates regarding (a) files stored with us by you or your users, (b) your domains, or (c) your or your users' use of Shuttle in violation of these terms.

Governing law and jurisdiction

These Terms will be governed by the laws of the Netherlands, except for its conflict of laws principles. For claims that aren't subject to arbitration, we each agree to submit to the personal jurisdiction of a court located in the Netherlands.

Entire agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Shuttle. If any provision of these Terms is found to be unenforceable, the remaining provisions of these Terms will remain in full force and effect.

No waiver

No waiver of any provision of these Terms shall be a further or continuing waiver of that term. Shuttle's failure to assert any right or provision under these Terms does not constitute a waiver of that right or provision.


The Terms may be modified from time to time. The date of the most recent revisions will always be at If we make changes that we believe will substantially alter your rights, we will notify you. If you continue to use Shuttle after modifications of the Terms, by doing so you agree to accept such modifications.


We welcome all questions, concerns, and feedback you might have about these terms. If you have suggestions for us, let us know at [email protected].